Privacy Policy (ETX Utilities LLC)

Effective Date: Jnuary 14, 2026

ETX Utilities LLC (“ETX,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or use our services.

If you do not agree with this Privacy Policy, please do not use our website.

1) Information We Collect

We may collect information in the following ways:

A. Information You Provide to Us

When you fill out a form, request a quote, schedule a call, or otherwise contact us, you may provide:

Name

Company name

Email address

Phone number

Jobsite address/location details you submit

Project details, photos, or attachments you choose to share

Any other information you include in your message

B. Information Collected Automatically

When you visit our website, we may automatically collect certain information such as:

IP address

Device type and browser type

Pages viewed and time spent on pages

Referring website or source

General location (city/state level)

Website interactions (clicks, form submissions, call button taps)

This information is collected through cookies and similar technologies (see Section 5).

C. Information from Third Parties

We may receive information from third-party services used for analytics, forms, scheduling, or communications (for example, website hosting providers, analytics tools, or embedded map providers).

2) How We Use Information

We may use your information to:

Respond to inquiries and provide customer support

Provide quotes, coordinate projects, and communicate about services

Improve our website, services, and customer experience

Monitor and protect website security and prevent fraud/abuse

Send administrative messages (for example, confirmations or updates)

Comply with legal obligations or enforce our rights

3) How We Share Information

We do not sell your personal information.

We may share information in limited circumstances, including:

Service providers who help us operate our website and business (hosting, analytics, communications, scheduling, document storage). They are permitted to use information only to perform services for us.

Legal and safety reasons if required by law, court order, subpoena, or if we believe disclosure is necessary to protect rights, safety, or prevent wrongdoing.

Business transfers if ETX is involved in a merger, acquisition, financing, or sale of assets. Information may be transferred as part of that transaction.

4) Communications (Calls, Texts, Email)

If you contact us by phone, text message, or email:

We may retain those communications for operational and recordkeeping purposes.

If you submit your phone number through our website, you understand we may contact you at that number to respond to your request.

Note: ETX does not knowingly collect sensitive personal information through its website and we ask that you do not submit sensitive information (such as Social Security numbers, financial account details, medical information, etc.) through our contact forms.

5) Cookies and Analytics

Our website may use cookies, pixels, and similar technologies to:

Enable core website functionality

Remember preferences

Understand how visitors use the website

Measure marketing effectiveness

You can control cookies through your browser settings. Blocking cookies may affect some website features.

6) Data Retention

We retain information only as long as reasonably necessary for:

Responding to inquiries and providing services

Recordkeeping and operational needs

Legal, regulatory, tax, or compliance requirements

Resolving disputes and enforcing agreements

7) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8) Third-Party Links

Our website may contain links to third-party websites (such as map providers or social platforms). We are not responsible for the privacy practices of those third parties. Please review their policies before providing information.

9) Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will take appropriate steps to remove it.

10) Your Privacy Rights

Depending on your state of residence, you may have rights related to your personal information (such as access, correction, deletion, or opting out of certain processing). To request assistance, contact us using the information below.

11) Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date. Your continued use of the website after changes means you accept the updated policy.

12) Contact Us

If you have questions about this Privacy Policy or how we handle information, contact:

ETX Utilities LLC
Phone: [ETX PHONE]
Email: [ETX EMAIL]